Customer Service Officer

Responsibilities:

• Handle customers' telephone and email enquiries and issues related to the usage of software packages and services
• Conduct product training to customers
• Perform product testing and other misc. administrative tasks

Requirements:

• Tertiary educated or equivalent. Applicants with lower education background but with relevant experience will also be considered
• Good communication skills and telephone manner
• Computer savvy, proficient in MS Office applications, internet and Chinese word processing
• Good team player and willing to learn
• Self-motivated and capable of working independently

 

 

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Product Specialist

Responsibilities:

• Conduct presales presentation and demonstration
• Handle customers' enquiries on software products and services
• Perform on site technical and training services
• User requirement gathering and software testing

Requirement:

• Degree holder or equivalent. Major in IT/MIS related disciplines preferred but not essential
• 1-2 years of IT experience
• Strong computer skills
• Prior customer service experience is preferred
• Self-motivated and able to work independently
• Excellent interpersonal and communication skills
• Good team player and willing to learn

 

Please send your CV to inquiry@hr21.com.hk